Terms & Conditions

Accounts and the liability waiver

You need a client account to buy packages and book classes. You agree to provide accurate information and keep your login credentials private. Every client must sign the liability waiver at signup before participating in any class; participants under 18 require a parent or guardian's signature.

Packages and payment

• Classes are purchased as packages (for example, a single class or an 8-class package). Each booking uses one class from a package.
• Packages are personal to your account and are not transferable.
• Packages expire 30 days from the date of purchase (unless the package says otherwise). Introductory packages must be started within 5 days of purchase and completed within 14 days of your first class.
• Payment is due at purchase when paying by card. Card payments add a processing fee of 2.9% + $0.30 (including the fee on that fee) so the Studio receives the listed package price. You may instead subscribe monthly to a package: the same price is charged each month and that month's classes are added to your account. Unused classes do not roll over. Cancel the subscription from your account. If you select "pay at the studio," you pay the listed price with no processing fee, by card or cash, before your first class from that package; the Studio may pause bookings on unpaid packages.
• Late-cancellation and no-show fees are invoiced by email with a link to pay by card. A card processing fee is added on that invoice. The fee is due within 7 days, and new bookings stay paused until it is paid.
• Package purchases are non-refundable except as required by law or at the Studio's discretion.

Booking, cancellation, and check-in

• Clients may book one class per day.
• Classes are 45 minutes. Please arrive about 5 minutes early so class can start on time.
• You may cancel a booking from your account, and the class always returns to your package. Cancellations inside the Studio's posted cancellation window (shown when you cancel) incur a $15 late-cancellation fee. No-shows forfeit the class and incur the same fee. The Studio emails an invoice for the fee.
• Please check in from your account when you arrive; check-in opens shortly before class starts.
• The Studio may cancel or reschedule a class when needed (for example, instructor illness). Classes cancelled by the Studio are always returned to your package.

Health and safety

Pilates classes involve physical exertion and the use of studio equipment, including reformers. Participation is at your own risk as described in the liability waiver. Consult your physician before beginning any exercise program, follow instructor guidance on equipment use, and tell your instructor about injuries or conditions before class.

Online classes

Online classes are delivered live via Zoom; your join link arrives by email. You'll need a reformer at your location, and you are responsible for your own equipment and exercise space. Class recordings, if any, may not be shared or rebroadcast.

General

All website content is the property of the Studio and may not be reused without permission. These terms are governed by Texas law. We may update these terms from time to time; continued use of the site after changes take effect constitutes acceptance. Questions? Contact us.